Music Ireland
is committed to providing it's valued customers with the very best
service.
If you have any queries or comments, or need advice on any of our
products, please do not hesitate to Contact Us.
Credit Cards - We accept Visa, Mastercard and American Express
via Paypal.
Paypal is an eBay company and offers one of the safest ways to pay
online.
(See Security and Privacy issues below).
- Or - Feel
free to telephone Music Ireland at +353-98-20790 and give us your
credit card or
debit card details over the phone.
International Money orders or
Cheques can be accepted only if payable to an Irish bank.
Please make all cheques/money orders payable to MUSIC IRELAND.
Our cheque payment address:
Music Ireland
The Point
Sraheens
Achill Island
Co. Mayo
Ireland.
Do I have to join Paypal to make a credit card payment?
No - You do not need to set up an
account with Paypal to place an order on this site.
When you come to the Paypal screen, you can click the tab for non-members
and enter
in your personal and payment details manually.
What are the delivery charges? - Shipping Charges and Options
You will see the shipping charges at the checkout
stage of your purchase.
Shipping within the Republic of Ireland and Northern Ireland is
free of charge in most cases.
For a very large quantity order we will contact you by email and
detail any shipping charges.
Charges to the USA, UK, Europe and the rest of the world.
How will my order be delivered?
Your order will be sent by regular Letter Post. For large quantities,
we will contact you by email
to confirm shipping costs and will take your credit card details
over the phone.
How long will it take to receive my order?
Ireland
Letter Post: National Postal Service to Ireland & Northern Ireland.
1-3 business days after dispatch.
Great Britain (except Northern
Ireland)
Air Mail: Usually takes 7 to 14 days after dispatch.
European (except Great Britain) Air: Usually takes 7 to 14 days after dispatch.
Rest of World
Air: Usually takes 7 to 14 days after dispatch.
Christmas Delivery Times
Airmail deliveries cannot be guaranteed after the 5th (fifth) of
December.
After these dates please contact us for availability and delivery
times.
Note: All delivery times depend
on availability of items.
Alternative Shipping Methods
Alternative shipping methods may
be available in certain circumstances. Please contact us for rates
and shipping methods not already listed on site.
Import duties and/or taxes
may be imposed by your local government on shipments
from outside your country. These charges are separate from Music
Ireland's charges and are
beyond our control or ability to predict. These charges (if any)
are made payable to your government.
You are responsible for paying any taxes, duties and/or customs
fees charged by your government.
Please check with your local post office for more information.
Customs sticker
Music Ireland is required by law to declare an accurate monetary
value on all non-Irish shipments.
We are unable to honor any requests to suppress the value of an
order on the customs sticker.
VAT (Sales Tax)
Value Added Tax (VAT) does not apply to Music Ireland's range of
books. At this time no VAT
charges will apply.
What if I need to return my order?
We want you to be happy with your GreatIrishBallads.com
merchandise.
to request return instructions and a Return Authorization number.
In your message, be sure to include:
Your order number
The title(s) you wish to return
The reason for the return
Please Note: Be sure to send your return via an insured carrier.
Music Ireland is not responsible for lost returns.
What do I do if there are damaged or defective items? If you receive a damaged or defective
item, please
In your message, be sure to include:
Your order number
The title(s) you wish to return
The reason for the return
Also, please specify whether you prefer a replacement or a refund.
We will promptly send you a replacement or issue you a full refund
after you have returned the damaged or defective product. You will
not be charged any additional shipping or handling fees for replacement
shipments.
I returned an item. When will I receive
my replacement or credit? Please allow 4 weeks for domestic (Irish)
returns to be processed, or 4 to 6 weeks for all overseas returns.
If you do not receive a replacement or credit for your return within
the time frames shown above, please trace your return shipment using
the tracking number provided to you by the shipper when you shipped
the package. If the tracking information indicates that Music Ireland
has received the package, please notify us (see contact information
below).
Be sure to include your order number in your message. Music Ireland
is not responsible for lost returns.
How will you protect the security of my credit card information?
All Credit Card Payments made to
Music Ireland are processed through Paypal which is an eBay company.
Paypal use SSL (Secure Server) technology. This ensures that your
Credit Card details are protected and their systems are regularly
audited by the Banking authorities to ensure a secure transaction
environment.
Your Credit Card information is not stored in the GreatIrishBallads.com
database and as a result there is no risk of a hacker obtaining
access to your card details from our server.
If paying by credit card your payment will be processed via Paypal
- you can read about any security issues at the Paypal
Security Center.
What will you do with any personal information I give you?
We will
not rent or sell your name, address, email address, credit card
information or personal information to any third party. However,
we must cooperate fully where we are required by law to provide
information about a customer. We will not sell or share your personal
details with unrelated third parties, partners or affiliates, without
explicitly asking for your consent in advance. Any information collected
is dealt with in accordance with the Data Protection Act 1998.
Your personal
information may be used to contact you about the status of your
order, to process the delivery of your order and to occasionally
email you with details of our products. If you do not wish to receive
these emails, simply reply with the subject line "unsubscribe"
and we will remove you from the email list. We will only send emails
to customers who have opted to receive them.
Our policy
is to provide you with the most secure shopping experience possible.
We reserve the right to change our Privacy Policy at any time without
prior notice. We may notify our customers via email of any changes
to our policy. For your protection, all GreatIrishBallads.com employees
are required to abide by our Privacy Policy.
You can read our full Privacy Policy at: www.greatirishballads.com/privacy_policy.html.
If paying by credit card via Paypal, please view the Paypal
Privacy Statement on the Paypal website. If you have any questions
regarding our privacy practices, please
For help with your GreatIrishBallads.com
account password, you can
to let us know.
Your order
information and purchase history are protected by a password that
you set. If you forget your password, we will first verify your
identity and then email your password to the email address you have
listed in your GreatIrishBallads.com account.
How do I change my shipping or billing address or my account email
address?
1. Click "Login" in the navigation
bar at the top of any page of our store, then login to your account
(if you are not already logged in).
2. Click "Modify Account" and make changes as necessary,
click the "Next" button to save your changes.
If you are
having any technical problems using this website, please
to let us know.
Note that in order for the basket and checkout process to work,
your browser must be set up to accept cookies. You can change
this in the Internet Explorer version 6 menu by clicking on:
Tools-Internet Options-Privacy-Advanced
For earlier versions of Internet
Explorer, or for Netscape, Firefox or other web browsers, please
consult the software documentation.
Cookies are very small files that GreatIrishBallads.com sends to
your browser. They are completely harmless and allow the site to
keep track of the contents of your shopping basket and the status
of your account. They are useful so that we know who you are and
what you are ordering.
If you are having other problems
with the site, it may be that your browser is not set up to allow
JavaScript. You can change this in Internet Explorer by choosing
Tools -Internet Options from the top menu, then click the Default
buttons in the Security and Privacy tabs.
Can't hear
the audio samples?
The audio samples on this site can be played
with RealPlayer and Windows Media. If you click on an audio sample
and it does not work, ensure that you have chosen the correct icon
for the audio player you have installed on your PC.
To play RealPlayer media files from
our site, after installing Real Player it is sometimes necessary
to make an adjustment under Tools > Preferences > Content
> Media Types > Advanced, under Other Media > Real Time
Streaming Protocol (towards the bottom of the scroll window, 6th
item down). This is sometimes set to none depending on the configuration
options one selects when installing RealPlayer. Tick the box to
associate Real-Time Streaming Protocol with RealPlayer. Our RealMedia
samples should then stream successfully. If the above-mentioned
box is not ticked then your browser will show a "Page cannot
be displayed" error.
Product
Questions
I have
played the audio CD and cannot find more than one or two verses
of most songs.
The accompanying free audio CDs have been specifically compiled
for the purpose of learning the songs and only contain the first
verse and/or chorus of each song.
They are intended only as learning aids for those with little or
no knowledge of music notation.
Are the
songs in the book in a different key to the songs on the CD? If
so where can I find information about transposing to the correct
key?
All the songs in the book correspond directly with the key that
the songs are played and sung on the audio CD.
Where
will I find information to show you how to make the guitar chord
shapes suggested in the book?
At the beginning of each book you will find an entire page devoted
to chord shapes to help you play all the chords suggested for each
song.
I notice
that the songs in the book are not listed in the same order as the
songs on the CD. If I play the CD and find a song I would like to
learn, how do I find that song in the book?
Each book has three Indices. The first gives the Song Title with
page number and corresponding CD track number, the second gives
the Index by CD track followed by the corresponding page number,
and the third is the Index by first line which does not give the
CD track number.
How do
I know how to pronounce any words written in the Irish Language?
Any song that contains words in the Irish Language or in Irish slang,
has notes on phonetic spelling an pronounciation, either above or
below the song in question.
I really
enjoyed some of the photographs in your book and want to know if
they are available on a Stock Photography Site?
All the photographs in the Music Ireland publications are the property
of Music Ireland and have been taken specifically for the publications.
If there is a particular image that you would really like,contact
us and we will forward you a .JPEG file copy by email.
